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  2. Our fine art prints are shipped unframed.Add frame
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Refund policy

Returns and Refunds Policy

14-Day Right of Withdrawal

For products that do not fall under the personalized product exception, you may withdraw from your purchase without giving a reason within 14 days of receiving your order. This includes cases where you do not like the product or have changed your mind.

You can submit your request by selecting “Request a return” under your order in your customer account, or by emailing your order number to info@gigegallery.com. You only need to send your withdrawal notice within the 14-day period; you do not need to wait for our approval to exercise this right.

Personalized Products and Change-of-Mind Returns

The right of withdrawal does not apply to returns based on personal preference, a color mismatch with your space, or a change of mind for “Fine Art Print with Your Own Image” products made using an image you provide, or for sizes and designs made to your specific requirements outside our standard options.

Printing an artwork after an order is placed, or selecting a standard size, paper, or frame option shown on the product page, does not by itself make the product exempt. Your legal rights concerning damaged, incorrect, or defective personalized products remain unaffected.

Damaged, Incorrect, or Defective Products

Please check your order when it arrives. If a product is damaged, incorrect, or defective, email info@gigegallery.com with your order number and, if possible, photographs so we can resolve the issue promptly. Letting us know quickly helps us assist you, but does not limit your legal rights.

Sending a Return

Please send the product back within 14 days of notifying us that you wish to withdraw. We will provide the return address and Yurtiçi Kargo instructions. You will not be charged for return shipping when you use the designated carrier. We recommend keeping your shipping receipt until the return is complete.

Please package the product securely to protect it in transit. You may use the original Gige Gallery packaging if you still have it. The absence of the original packaging or photographs taken before shipping is not, by itself, a reason to reject a withdrawal request.

Refunds

When you exercise your right of withdrawal, we will refund the product price and any original standard delivery charge to the payment method used for the purchase within 10 business days of your handing the product to our designated carrier, and in all cases no later than the statutory 14-day limit. If you use another carrier, the period begins when we receive the product. If your order has not yet been delivered, the period begins when we receive your withdrawal notice.

If a refund is agreed for a damaged, incorrect, or defective product, we will initiate it within 10 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

For questions, contact us at info@gigegallery.com or +90 531 400 70 80.

Frequently Asked Questions

Orders and Prints

Are the works sold at Gige Gallery original paintings?

No. The artworks we offer at Gige Gallery are high-quality fine art prints of carefully selected art pieces. Our aim is to bring the aesthetics of museums and galleries into living spaces in an accessible way.
What is fine art printing?

Fine art print; is an art print produced with high-quality paper and printing techniques that strongly reflect the feeling of color, detail, and texture. Unlike a decorative poster, it is a more refined, long-lasting product that gives a sense of collection.
Are the prints sent framed?

The artworks you see in our store are offered as fine art prints. Prints are sent unframed as standard; however, if you wish to complete your artwork, you can add any frame you like from our selection of frames, which are offered separately.
What is the difference between Hahnemühle Matt Fibre and Hahnemühle Photo Rag print paper?

Both options are high-quality, matte-finish Hahnemühle papers, preferred for fine art printing. The main differences between them are grammage, cotton content, surface feel, paper texture, and the character they add to the print.

Hahnemühle Matt Fibre is a lighter and simpler-looking paper with a grammage of 200 gsm. It is not cotton-based; its cellulose-based structure offers a more modern, clean, and balanced appearance. Thanks to its matte surface, it does not reflect light; it displays colors naturally, clearly, and softly. It is an ideal option for those who want a more minimalist, contemporary, and plain look.

Hahnemühle Photo Rag, on the other hand, is a premium fine art paper with a grammage of 308 gsm and is 100% cotton-based. It has a more substantial, soft-textured, and artistic surface. Its cotton structure gives the print a deeper, more refined, and collectible character. It is recommended for those who want a more museum-quality, textured, and high-end printing experience.

In short; for a simpler, lighter, and more modern look, choose Matt Fibre 200 gsm, and for a more substantial, 100% cotton-based, textured, and premium feel, choose Photo Rag 308 gsm

Curation and Selection

How are the artworks at Gige Gallery selected?

Each artwork is selected based on its aesthetic power, its place in art history, the story it carries, and the character it will bring to living spaces. For us, it's not just about offering beautiful-looking pieces, but about bringing together artworks that can bear your mark and add meaning to your space.
What makes Gige Gallery different in Turkey?

Gige Gallery is one of the pioneering online gallery platforms in Turkey that combines this understanding of quality, integrity of selection, and curatorial approach. We aim to bring together works selected from classical art history and collaborations with local artists within the same aesthetic framework.
Will your selection expand in the future?

Yes. One of Gige Gallery's most important goals is to constantly expand its selection. We aim to be a living, growing online gallery platform with more artworks, different periods, different styles, and more collaborations with local artists. You can subscribe to our newsletter to be informed about our new collections, artist collaborations, and special selections.
Do you work with local artists?

Yes. Gige Gallery is not just a platform presenting masterpieces from the past; it is also an online gallery that aims to create space for local artists in Turkey. We want to make contemporary production more visible through new artist collaborations.

Orders, Delivery, and Returns

How long does it take for my order to be prepared?

Your orders are carefully prepared and delivered to the cargo within 3-5 business days after payment confirmation. Delivery time may vary depending on your address and the shipping company's operational process.
Do you ship all over Turkey?

Yes, shipping is available within Turkey. Your order will be securely packaged to protect the print and delivered to the cargo company.
What should I do if the product is damaged?

If you notice any damage to the product when you receive your shipment, you can contact us by taking photos of the package and the product. We will evaluate the process for you as quickly as possible.
Can I return or exchange this?

Since the prints are specially prepared to order, according to your chosen size and paper type, returns or exchanges cannot be made for reasons such as "I don't like it", "I want to choose a different work", or "I want to change the size".

Therefore, we recommend that you carefully check your artwork, size, paper, and frame selections before placing an order.

A return or exchange process can only be initiated if the product reaches you damaged. In such a case, you can contact us with photos of the product and packaging after delivery.