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  1. Curated in Istanbul — Delivered Worldwide
  2. Our fine art prints are shipped unframed.Add frame
  1. International orders are available as unframed Fine Art prints only
  2. International payments are accepted via bank transfer only
  3. Thoughtfully packed with the planet in mind

Terms of service

DISTANCE SALES AGREEMENT

1. PARTIES

Seller

Name / Trade Name: Gizem Gezen (Gige Gallery)

Address: Burgaz Mahallesi, Ekin Sokak No: 43 İç Kapı No: 4, Milas / Muğla, Türkiye

Phone: +90 531 400 70 80

Email: info@gigegallery.com

Website: www.gigegallery.com

Buyer

Full Name: [Information entered when placing the order]

Address: [Information entered when placing the order]

Phone: [Information entered when placing the order]

Email: [Information entered when placing the order]

In this Agreement, Gizem Gezen is referred to as the “Seller” and the consumer placing the order as the “Buyer”. This Agreement is concluded electronically for the order placed by the Buyer through www.gigegallery.com.

2. SUBJECT AND ORDER DETAILS

This Agreement sets out the rights and obligations of the parties regarding the sale and delivery of products ordered by the Buyer through the website. Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts apply.

The following details are shown to the Buyer before the order is completed and form part of this Agreement for the relevant order:

  • The product name, code, quantity, and main characteristics;
  • The selected artwork, size, print paper, frame, and any other options;
  • Whether the product is prepared according to the Buyer’s specific requests or personal needs;
  • The unit price including VAT, any discounts applied, and the total product price;
  • Shipping and other additional charges, and the total amount payable including taxes;
  • The payment method, delivery address, and recipient;
  • The stated preparation period and estimated delivery time.

The Seller will not charge an additional amount that was not shown in the order summary without the Buyer’s express consent. The payment step clearly indicates that placing the order creates an obligation to pay.

3. PAYMENT AND CONCLUSION OF THE AGREEMENT

The Buyer confirms the order after reviewing the products in the order summary and the total amount payable, including taxes and delivery charges. Available payment methods are shown at checkout. The order is sent to the Seller once payment is completed. If payment is not completed or is declined by the payment provider, the product will not be dispatched and the Buyer will be notified.

4. PREPARATION AND DELIVERY

Products are sent to the address provided by the Buyer within the preparation and delivery periods stated before the order is placed. For sales of goods other than personalized products, the statutory maximum delivery period is 30 days unless the parties agree on a shorter period. A longer period may be agreed separately for products prepared according to the Buyer’s specific requests or personal needs.

The Buyer is informed of the carrier and tracking details when the order is dispatched. The Seller’s standard carrier is Yurtiçi Kargo; any different shipping method for an order is stated before purchase. The Seller is responsible for loss or damage until the goods are delivered to the Buyer or a third party designated by the Buyer. If the Buyer independently chooses a carrier other than the one proposed by the Seller, the applicable legal provisions govern loss or damage after the goods are handed to that carrier.

If fulfilling the order becomes impossible, the Seller will notify the Buyer in writing or on a durable medium within three days of learning of the situation. The Seller will refund all amounts collected, including any delivery charge, within 14 days of that notice. A product merely being out of stock does not, by itself, constitute impossibility.

5. 14-DAY RIGHT OF WITHDRAWAL

For products that do not fall under the personalized product exception below, the Buyer may withdraw from this Agreement within 14 days of delivery without giving a reason or paying a penalty. Not liking the product or changing one’s mind is also covered by this right. The Buyer may exercise the right of withdrawal before the product is delivered.

The Buyer may send a withdrawal notice before the period expires by emailing the order number to info@gigegallery.com or by using the “Request a return” option in the customer account on the website. Sending the notice is sufficient; exercising the right of withdrawal does not require the Seller’s prior approval. The Seller will acknowledge receipt of the notice and provide the information needed to return the product.

The Buyer must send the product back within 14 days of sending the withdrawal notice. Yurtiçi Kargo is the designated return carrier. The Buyer will not be charged for return shipping when using this carrier. If it has no branch in the Buyer’s location, the Seller will arrange collection without an additional charge. If the Buyer chooses another carrier, the applicable legal provisions govern the return period and shipping costs.

The product should be packaged securely to prevent damage in transit. Use of the original packaging is recommended if available. The absence of the original packaging or photographs taken before dispatch does not, by itself, remove the right of withdrawal. Changes resulting from ordinary inspection of the product do not remove this right; applicable legal provisions concerning any loss of value caused by use beyond ordinary inspection remain in effect.

6. WITHDRAWAL EXCEPTION FOR PERSONALIZED PRODUCTS

“Fine Art Print with Your Own Image” products made using an image provided by the Buyer, and sizes or designs prepared according to the Buyer’s specific requests or personal needs outside the standard product options, cannot be returned because of personal preference, a color mismatch, or a change of mind where the applicable statutory exception applies.

Printing a product after an order is placed, or choosing from the standard artwork, size, print paper, and frame options offered on the website, does not by itself make the product subject to the personalized product exception. Products to which the exception applies are clearly identified on the product page and in the pre-contract information before the order is placed. Legal rights concerning damaged, incorrect, or defective products remain unaffected.

7. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

The Seller must deliver the product in good condition, complete, and in accordance with the characteristics specified in the order. If the Buyer discovers that a product is damaged, incorrect, or defective, they may contact info@gigegallery.com with their order number and, if possible, photographs. Inspecting the delivery and reporting a problem promptly helps resolve it, but accepting delivery or not obtaining a damage report from the carrier does not, by itself, remove the Buyer’s legal rights.

The Buyer’s statutory remedies for defective goods and other legal avenues remain available. Costs that the Seller is legally required to bear in resolving an issue with a defective or incorrect product will not be charged to the Buyer.

8. REFUNDS

When the Buyer exercises the right of withdrawal, the Seller will refund the product price and any original standard delivery charge within 10 business days of the product being handed to the return carrier specified in the pre-contract information, and in all cases within the statutory maximum of 14 days. If the Buyer chooses another carrier, the statutory period begins when the Seller receives the product. If the product has not yet been delivered, the period begins when the Seller receives the withdrawal notice.

The refund will be made using a method consistent with the payment method used for the purchase, without deductions or additional obligations for the Buyer. For a product purchased in instalments, the Seller will process the refund as a single transaction in accordance with applicable law. The time taken by the bank or payment provider to display the refunded amount in the Buyer’s account may vary.

If a refund is agreed for a defective or incorrect product, the Seller will initiate it within 10 business days after the resolution is determined, without prejudice to the Buyer’s legal rights.

9. CONTACT AND DISPUTES

Questions and requests concerning orders, delivery, withdrawal, or product issues may be sent to info@gigegallery.com or raised by calling +90 531 400 70 80. To exercise the right of withdrawal, notice must be given in writing or on a durable medium.

Subject to the monetary thresholds and jurisdictional rules in force, the Buyer may apply to a Consumer Arbitration Committee or a Consumer Court. The Buyer’s other legal rights remain unaffected.

10. INTELLECTUAL PROPERTY RIGHTS

Purchasing a product does not transfer the right to reproduce or commercially use the artwork or image to the Buyer. Ownership of rights in artworks offered on the website is determined under applicable law, without prejudice to the rights of the relevant artists and other rights holders. Rights in images provided by the Buyer for a personalized print remain with the Buyer or the relevant rights holder.

11. ENTRY INTO FORCE AND RECORDS

This Agreement is concluded electronically when the Buyer reviews the pre-contract information and this Agreement, then confirms the order. The Agreement and pre-contract information relating to the order are provided to the Buyer in a form they can access later and are retained for the period required by applicable law. The Seller’s and Buyer’s records, together with other lawful evidence, will be assessed under the applicable rules of procedure in the event of a dispute.

Seller: Gizem Gezen (Gige Gallery)

Buyer: [Full name entered for the order]

Agreement Date: [Order date]

Order Number: [Order number]

Frequently Asked Questions

Orders and Prints

Are the works sold at Gige Gallery original paintings?

No. The artworks we offer at Gige Gallery are high-quality fine art prints of carefully selected art pieces. Our aim is to bring the aesthetics of museums and galleries into living spaces in an accessible way.
What is fine art printing?

Fine art print; is an art print produced with high-quality paper and printing techniques that strongly reflect the feeling of color, detail, and texture. Unlike a decorative poster, it is a more refined, long-lasting product that gives a sense of collection.
Are the prints sent framed?

The artworks you see in our store are offered as fine art prints. Prints are sent unframed as standard; however, if you wish to complete your artwork, you can add any frame you like from our selection of frames, which are offered separately.
What is the difference between Hahnemühle Matt Fibre and Hahnemühle Photo Rag print paper?

Both options are high-quality, matte-finish Hahnemühle papers, preferred for fine art printing. The main differences between them are grammage, cotton content, surface feel, paper texture, and the character they add to the print.

Hahnemühle Matt Fibre is a lighter and simpler-looking paper with a grammage of 200 gsm. It is not cotton-based; its cellulose-based structure offers a more modern, clean, and balanced appearance. Thanks to its matte surface, it does not reflect light; it displays colors naturally, clearly, and softly. It is an ideal option for those who want a more minimalist, contemporary, and plain look.

Hahnemühle Photo Rag, on the other hand, is a premium fine art paper with a grammage of 308 gsm and is 100% cotton-based. It has a more substantial, soft-textured, and artistic surface. Its cotton structure gives the print a deeper, more refined, and collectible character. It is recommended for those who want a more museum-quality, textured, and high-end printing experience.

In short; for a simpler, lighter, and more modern look, choose Matt Fibre 200 gsm, and for a more substantial, 100% cotton-based, textured, and premium feel, choose Photo Rag 308 gsm

Curation and Selection

How are the artworks at Gige Gallery selected?

Each artwork is selected based on its aesthetic power, its place in art history, the story it carries, and the character it will bring to living spaces. For us, it's not just about offering beautiful-looking pieces, but about bringing together artworks that can bear your mark and add meaning to your space.
What makes Gige Gallery different in Turkey?

Gige Gallery is one of the pioneering online gallery platforms in Turkey that combines this understanding of quality, integrity of selection, and curatorial approach. We aim to bring together works selected from classical art history and collaborations with local artists within the same aesthetic framework.
Will your selection expand in the future?

Yes. One of Gige Gallery's most important goals is to constantly expand its selection. We aim to be a living, growing online gallery platform with more artworks, different periods, different styles, and more collaborations with local artists. You can subscribe to our newsletter to be informed about our new collections, artist collaborations, and special selections.
Do you work with local artists?

Yes. Gige Gallery is not just a platform presenting masterpieces from the past; it is also an online gallery that aims to create space for local artists in Turkey. We want to make contemporary production more visible through new artist collaborations.

Orders, Delivery, and Returns

How long does it take for my order to be prepared?

Your orders are carefully prepared and delivered to the cargo within 3-5 business days after payment confirmation. Delivery time may vary depending on your address and the shipping company's operational process.
Do you ship all over Turkey?

Yes, shipping is available within Turkey. Your order will be securely packaged to protect the print and delivered to the cargo company.
What should I do if the product is damaged?

If you notice any damage to the product when you receive your shipment, you can contact us by taking photos of the package and the product. We will evaluate the process for you as quickly as possible.
Can I return or exchange this?

Since the prints are specially prepared to order, according to your chosen size and paper type, returns or exchanges cannot be made for reasons such as "I don't like it", "I want to choose a different work", or "I want to change the size".

Therefore, we recommend that you carefully check your artwork, size, paper, and frame selections before placing an order.

A return or exchange process can only be initiated if the product reaches you damaged. In such a case, you can contact us with photos of the product and packaging after delivery.